CLIENT FEEDBACK
What Clients Have Said About Working With Helvara
Feedback from businesses that have worked through pricing reviews, framework engagements and ongoing advisory with our team.
← Back to Home80+
Businesses advised
4.8
Average satisfaction
12+
Years of advisory
MY
Malaysia-focused practice
REVIEWS
In Clients' Own Words
Faridah Hamzah
Managing Director · KL
We came in thinking we had a sales problem. The Health Check helped us see that the actual issue was how we were packaging our service — the pricing logic was not clear enough for clients to make decisions confidently. That shifted how we presented everything.
May 2025 · Health Check
Raymond Lau
Chief Operating Officer · Selangor
The Revenue Model engagement was thorough. It took a bit longer than I expected to get everything aligned internally, but the final framework was worth it. Our sales team now has clear language around why each tier is priced the way it is. That consistency matters when you are talking to procurement.
April 2025 · Revenue Model & Framework
Norzaheeda Azmi
Founder · Petaling Jaya
I had looked at a few consultants before. Most wanted a large engagement upfront. The Health Check was a sensible way to start — specific enough to be useful, small enough to be a reasonable first step. I went on to the Framework service six weeks later.
May 2025 · Health Check
Karthigeya Pillai
Head of Strategy · KL
Our retainer has been running for four months. What I value most is having someone to check reasoning against before we adjust pricing — not to decide for us, but to catch assumptions we might not have questioned. It is a useful check on our own thinking.
June 2025 · Commercial Retainer
Jason Tan
Director · Shah Alam
We completed the Revenue Model engagement in about five weeks. The leadership workshop was particularly useful — it surfaced a disagreement between our team about the rationale behind one of our tiers that we had been avoiding. Getting it on the table in a structured way helped us resolve it properly.
April 2025 · Revenue Model & Framework
Zulaikha Mohd Noor
Operations Manager · Subang
The written output from the Health Check was genuinely useful — clear, specific and not padded out with material we did not need. I referred back to it three times in the following month. I appreciated that the advisor was direct about what they saw rather than softening everything into hedged language.
May 2025 · Health Check
CLIENT JOURNEYS
Two Engagements in Detail
CHALLENGE
A services firm with three service lines had been quoting similar prices for engagements that differed significantly in scope. Clients were negotiating aggressively on larger jobs, eroding margins. The team had no clear rationale to rely on when defending fees.
APPROACH
Helvara completed a Revenue Model & Pricing Framework engagement over five weeks. The work identified that two of the three service lines had significantly different cost-to-serve profiles. A tiered packaging structure was developed with clear rationale for each tier.
OUTCOME
Within three months, the firm reported that client negotiations had become more structured. The team had language to explain pricing based on scope and value, rather than simply conceding to pressure. Average margin on larger jobs improved by approximately 12%.
"Having a written framework changed how our people talked about pricing completely."
CHALLENGE
A specialist distributor had not revised its pricing in over two years. Input costs had shifted meaningfully, but the team was reluctant to raise prices for fear of losing key accounts. There was limited analysis of which accounts were actually profitable.
APPROACH
A Pricing Health Check identified that three of the firm's ten largest accounts were effectively below cost when delivery and support time were factored in. The summary note provided a set of options ranging from selective price adjustment to account structure review.
OUTCOME
The firm used the Health Check as a basis for restructuring pricing on two accounts and renegotiating terms on a third. Net margin across the client base improved within the subsequent quarter without the loss of any major account.
"We had been avoiding the conversation. The report gave us the data to have it."
REACH US
Contact Helvara Directly
PHONE
+60 17-481 3526OFFICE
Suite 14-2, The Gardens
North Tower, KL
HOURS
Mon–Fri
9:00 am – 6:00 pm
YOUR TURN
Ready to Review Your Pricing?
Start with a conversation. There is no pressure to commit to anything immediately — we will work out together whether an engagement makes sense for your situation.
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